Shipping policy

Average delivery times At Velvoux., we aim to offer the best value for our products. That’s why we choose to ship directly from our supplier. This allows us to save significantly on transportation, storage, packaging, and shipping costs—so we can offer our products at a fair price.

Each order is processed within 24 hours. The average delivery time is 7 to 14 days.

Always free shipping We cover all shipping costs. Every order is delivered to your home completely FREE of charge. No minimum order amount is required.

Track your order Through our tracking page, you can follow your order. Tracking information is available online 2–3 days after your purchase so you’ll know exactly when to expect your products.

Below you’ll find the average delivery times for our shipments:

  • Once an order is placed, we take 1 to 3 business days to process it. During weekdays, this typically takes one day. If you order on Friday evening or during the weekend, processing may take slightly longer.

  • Once your order is processed, it is shipped and typically takes 8 to 12 business days to arrive.

We strive to make the ordering and delivery process as simple as possible. If you have any questions or concerns, don’t hesitate to contact our customer service team.

Placing an order Ordering from velvoux. is designed to be as easy as possible. First, visit the product page and add your desired item to the cart by clicking the black "Add to cart" button.

Be sure to double-check that you’ve selected the correct variant. If everything looks right, click "Checkout". On the information page, you’ll enter your correct contact details. Make sure everything is accurate. Once completed, click "Continue to shipping".

On the "Shipping" page, you’ll be able to verify your shipping address. You’ll also see that shipping is always free. As a gesture of appreciation, we always cover the cost of shipping and delivery.

Click "Proceed to payment" to continue. You can choose from several secure payment methods. At velvoux., all payment options are SSL-encrypted, ensuring a secure payment environment:

  • Klarna (Pay later)

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • PayPal account

  • EPS

  • SOFORT

Once you’ve selected your preferred method, click "Complete order" and you’ll be redirected to finalize your payment. Simply follow the on-screen instructions.

In the rare case you experience issues with your order, you can always reach out to us at info@velvoux.com.

Shipping costs We cover the shipping costs for every order. All our products are delivered to your door free of charge, with no minimum purchase required.

Shipping your order Found the perfect piece or accessory? Naturally, you’ll want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.

To keep our prices fair, we collect packages in bulk and ship them all together once we reach the minimum shipping quantity. We appreciate your understanding and support in helping us create a better, more sustainable world.

Please note: Like many other online shops, we are currently experiencing high demand, and delays may occur due to the COVID crisis. Please consider this when placing your order. We will do our best to ship your items as quickly as possible.

To ensure your order ships today, feel free to reach out to us by email. Our support team will be happy to help you find the right solution.